Shipping Policy

Thank you for visiting and shopping at LUMORA. The following terms and conditions constitute our Shipping Policy.

1. Processing & Handling Time

• All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification with tracking details once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer tracked shipping on all orders. Estimated delivery times are as follows:

Shipping Method	Estimated Delivery Time	Cost
Standard Tracked Shipping	5 to 11 Business Days	Calculated at Checkout / Free

Note: Estimated delivery times are based on carrier data and are not strict guarantees. Delays may occasionally occur due to customs processing, weather events, or high carrier volume.

3. Tracking Your Order

• Once your package has shipped, you will receive an email containing a tracking number and a link to track your shipment in real-time.

• Please allow 24–48 hours for tracking updates to populate after receiving your shipping confirmation.

4. Shipping Address & Address Changes

• Customer Responsibility: It is the customer's responsibility to ensure that the shipping address entered at checkout is complete and correct.

• Address Errors: We are not responsible for packages that are lost, delayed, or delivered incorrectly due to incorrect or incomplete address information provided by the customer.

• Changes: If you notice an error in your address, please contact us immediately at support@lumora.com within 2 hours of placing your order. Once an order enters processing or has shipped, the shipping address cannot be modified.

5. Unclaimed Packages & PO Boxes

• PO Box Restrictions: We currently do not ship to PO Box addresses. Please provide a full street address at checkout to ensure delivery.

• Unclaimed Deliveries: If a package is returned to us or marked as "Unclaimed" or "Refused" by the recipient, the customer will be responsible for reshipment costs. Original shipping fees are non-refundable.

6. Lost, Stolen, or Damaged Packages

• Damaged Goods: If your product arrives physically damaged during transit, please contact us at support@lumora.com within 48 hours of delivery with photos/videos of the damaged item and original packaging so we can issue a free replacement.

• Marked as Delivered: LUMORA is not responsible for packages that are marked as "Delivered" by the courier but reported stolen or missing by the recipient. Please ensure your delivery location is secure or contact your local post office directly to investigate.